Thank you for your purchase from SuvroGears.com!
We understand that sometimes you may need to return an item.
To ensure a smooth experience, please review our return and refund policy before initiating a return.
Eligibility for Returns:
You can return most new, unused, and unworn items within 7 days of delivery.
Returned items must be in their original packaging, with all tags and labels attached.
Items damaged due to misuse or neglect will not be accepted for return.
Items Not Eligible for Return:
Used or worn items
Items without original packaging or tags
Items specifically marked as “final sale”
Return Process:
Contact us at Subranilsarkar0@gmail.com or 9679862696 within 3 days of receiving your order to initiate a return request.
Securely pack the item in its original packaging and include a copy of your packing slip.
Ship the item back to us at the following address:
Suvrogears.com
Bidhanpally Kranti Road, Jalpaiguri, Oodlabari, West Bengal 735222
Please note that you are responsible for the cost of return shipping.
Refunds:
Once we receive your returned item and verify that it meets the eligibility criteria, we will issue a full refund to the original payment method within [Number] business days.
Shipping costs will only be refunded if the return is a result of our error.
Exchanges:
Unfortunately, we do not currently offer exchanges. If you would like a different size or color, you will need to return the original item and place a new order.
Warranty:
Some of our products may come with a manufacturer’s warranty. Please refer to the product documentation for specific warranty information.
Contact Us:
If you have any questions about our return and refund policy, please contact us at:
Email: Subranilsarkar0@gmail.com
Phone: 9679862696
We appreciate your understanding and business!